Shipping & Delivery
Made to Order
Made-To-Order means your gown will be produced after you've placed an order. You may return a made-to-order item if you have changed your mind to receive a refund or store credit, provided that your return meets the criteria as per our returns policy.
U.S. Shipping Delivery Times & Costs:
- Your made-to-order item(s) will be shipped and delivered to most U.S. addresses in 2-3 weeks. Kindly note that if you are located in a remote location, your order may take longer to arrive.
- We offer free shipping for all U.S. orders.
- All international orders are dispatched within 2-3 week via either UPS or DHL. Delivery time is approximately 4-14 business days after dispatching.
- Shipping costs are calculated at the checkout based on your shipping address location/country.
- Delivery times are approximate and not guaranteed.
- Orders are shipped out and delivered on business days i.e. Monday-Friday only, excluding holidays.
- Tracking information will be sent to you by email once your order has shipped.
- Additional delivery charges - taxes and duties may be applied by customs authorities in your country. All payments of taxes & duties are the sole responsibility of the customer and are non-refundable. Please note: International parcels may be processed through customs causing unexpected delivery delays. Please allow ample time when placing a made-to-order gown. We recommend placing your online order at least 2 months before your event.