Shipping & Delivery - Phase 2
Made to Order
Made-To-Order means your gown will be produced after you've placed an order. You may return a made-to-order item if you have changed your mind to receive a refund or store credit, provided that your return meets the criteria as per our return policy.
Your made-to-order item(s) will be dispatched approximately 2-3 weeks after placing an order with us. Delivery time is on top of the dispatch time. US delivery takes 4-7 business days and International delivery takes 4-14 business days depending on the shipping option you select and your shipping destination as outlined below.
- Shipping costs are calculated at the checkout based on your shipping address location/country.
- USPS Priority Shipping - delivery time approximately 4-5 Business Days after dispatching.
- UPS Ground - delivery time approximately 7 Business Days after dispatching.
- All international orders are shipped via either UPS or DHL - delivery time approximately 4-14 business days after dispatching.
- Delivery times are approximate and not guaranteed.
- Orders are shipped out and delivered on business days i.e. Monday-Friday only, excluding holidays.
- Tracking information will be sent to you by email once your order has shipped.
- Additional delivery charges - taxes and duties may be applied by customs authorities in your country. All payments of taxes & duties are the sole responsibility of the customer and non-refundable. Please note: International parcels may be processed through customs causing unexpected delivery delays. Please allow ample time when placing a made to order gown. We recommend ordering at least 2 months before your event.